Refund and Returns

You can return most new, unused items within 30 days of delivery. Every return starts with a return request. We’ll get back to you quickly with an RMA (return authorization) number and instructions, so please don’t send anything back until you have one.

What you can return

Unopened parts and accessories (chargers, cables, mounts and other non-battery items) in their original packaging: no restocking fee.
Batteries (lithium, AGM and lead-acid), new and never installed: 15% restocking fee.
Parts that have been opened but never installed or used: 15% restocking fee.
Items that have been installed, wired up, charged or used can’t be returned. Problems after installation are handled under the manufacturer’s warranty (see our Warranty page).

How to return an item

Submit a return request within 30 days of delivery with your order number and the reason.
Wait for your RMA number and instructions. Returns sent without an RMA may be refused.
Pack the item complete, in its original packaging.

Returning batteries

Batteries can’t go back through a parcel counter. Lithium and lead-acid batteries are regulated hazardous materials, so they have to be packed, labeled and shipped by an approved freight carrier. We book the freight pickup for battery returns and tell you the cost before it’s booked. You can pay the quote, or we deduct it from your refund.

Shipping costs on returns

Original shipping you paid isn’t refunded.
Free-freight orders: when a lithium battery that shipped free comes back as a change-of-mind return, we deduct the outbound freight we paid to deliver it.
Refused deliveries: if you refuse a delivery that isn’t damaged, we deduct the freight both ways plus the restocking fee from your refund.
Our mistake: if we sent the wrong item, or it arrived damaged, missing parts or not working, we cover the return in full and there’s no restocking fee.

Damaged, missing or wrong items

Please inspect freight deliveries before you sign. Note any damage on the freight delivery receipt, then report it to us with photos within 48 hours of delivery (use the return request form and attach the photos). The same 48 hours apply to missing parts and wrong items. Damage that isn’t noted on the receipt or reported in time may not be covered by the carrier.

Core charge refunds

If you return an unused lead-acid or AGM battery, its $18 core charge is refunded with it. Otherwise the core charge is refunded once we receive your old battery.

Refunds

We refund to your original payment method after the item arrives back and passes inspection, minus any restocking fee or freight described above. If you paid with Klarna or Afterpay, the refund goes back to that plan and the provider adjusts your payments. Your bank or provider may take a few business days to show it.

Exchanges

Want a different battery or part instead? Choose “Replacement” on the return request form and we’ll confirm the price difference and shipping before anything is sent.