Return Request

Use this form to start a return or exchange, or to report an item that arrived wrong, damaged or not working. Please read our Refund and Returns policy first. We’ll get back to you quickly with an RMA number and return instructions, so please don’t ship anything back until you have them.

Returns: within 30 days of delivery. The item has to be new, never installed or test-fitted, complete and in its original packaging.
Damaged, missing, wrong or defective items: tell us within 48 hours of delivery and attach photos.
Files: JPG, PNG or PDF, up to 4 files, 5 MB each.

Fields marked * are required.

Your order

Order number

From your order confirmation email, e.g. 1042.

Date delivered

Contact details

Full name

Phone

The item

Product name or SKU

Returning more than one product? List them all here or in the comments.

Quantity

Reason for return

Condition of the item

What would you like us to do?

Damage noted on the freight delivery receipt?

Photos and details

Photos or documents

JPG, PNG or PDF. Up to 4 files, 5 MB each. For a wrong item, include the packing slip. For damage, show the box or pallet as well as the item.

Comments

What happened? For a battery problem, add voltage readings or Bluetooth app screenshots if you have them.

I have read the return policy and understand that a regular return may have a restocking fee and return shipping deducted.

We'll email you a copy of your request.

Get deals & battery tips